Shipping Policy – Palmanges

At Palmanges, we know you’re eager to wear your new New Arrivals—whether it’s a sharp men’s button-down for the office or a flowy women’s dress for the weekend. Our shipping process is designed to get your styles to you fast, with global free shipping and careful handling tailored to men’s and women’s apparel. Below, we break down our shipping rules, delivery timelines, and how to track your package.

1. Shipping Timelines

We prioritize speed and care to ensure your men’s and women’s pieces arrive in perfect condition—here’s what to expect:

  • Processing & Shipping Time: All in-stock New Arrivals (e.g., men’s chinos, women’s blouses, unisex hoodies) are processed the same day you place your order (if ordered before 5 PM ET) and shipped the next business day. Orders placed after 5 PM ET, on weekends, or major holidays (e.g., Christmas, Thanksgiving) ship on the next available business day.
  • Special handling note: Delicate items (like women’s silk dresses or men’s tailored jackets) may take an extra 1-2 hours to package (for anti-crease wrapping) but still ship within the next business day.
  • Delivery Time: Once shipped, estimated delivery is within 5 days to any destination worldwide. This timeline is an estimate—rare delays (e.g., customs holds for international orders, weather disruptions) may occur, and we’ll email you promptly if your delivery is affected.

2. Global Free Shipping

We offer complimentary standard shipping on every order—no minimum purchase required, no hidden fees, and coverage for every country. Whether you’re buying a single men’s tee or a full wardrobe of women’s New Arrivals, shipping is always free.

  • Carrier Partnerships: We work with trusted global carriers (e.g., UPS, FedEx, DHL) to balance speed and care. The carrier is selected based on your location and the item type:
  • For structured men’s pieces (e.g., blazers): We use carriers with gentle handling protocols to avoid creasing.
  • For lightweight women’s items (e.g., sundresses): We prioritize faster carriers to reduce transit time.

3. Package Tracking

Tracking your Palmanges order is easy—you’ll always know where your men’s or women’s apparel is:

  • Tracking Number Delivery: A unique tracking number is sent to your email within 24 hours of your order shipping. If you don’t see it, check your spam folder (labeled “Palmanges Shipping Confirmation”).
  • How to Track: Enter the tracking number on the carrier’s official website (linked directly in your shipping email) to view real-time updates—including when the package leaves our warehouse, its current location, and the estimated delivery date.
  • Troubleshooting Tracking: If your tracking number isn’t working or shows “no information” after 2 business days of shipping:
  1. Double-check the tracking number for typos (it’s often included in the “Order Details” section of the email).
  2. Wait 24 hours—tracking data can take time to sync with the carrier’s system, especially for international orders.
  3. Email [email protected] with your order number—we’ll verify the shipment status and resend the tracking link if needed.

4. Address Requirements

A complete, accurate shipping address is key to on-time delivery—here’s what you need to provide to avoid delays for your men’s/women’s New Arrivals:

  • Required Details: At checkout, include your full name, street address (with apartment/unit number, if applicable), city, state/province, postal/zip code, and country. A phone number (optional) helps carriers reach you if there’s a delivery issue (e.g., a missing unit number for your women’s sweater).
  • Risks of Incorrect Addresses: If an order is delayed, returned to us, or lost due to an incomplete/incorrect address (e.g., “789 Pine St” instead of “789 Pine St, Apt 2C”), you may need to cover reshipping costs (\(10–\)25, depending on location).
  • Address Changes: We can update your shipping address only if your order hasn’t been processed (within 12 hours of purchase). Email [email protected] immediately with your order number and new address—if processing has started (e.g., your men’s chinos are already packed), we’ll work with the carrier to redirect the package (subject to carrier fees).

5. Undelivered or Lost Packages

If your package has issues, we’ll help resolve it quickly—whether it’s a men’s jacket or a women’s dress:

5.1 “Delivered” But Not Received

  1. Check with household members, neighbors, or building management—carriers often leave packages with trusted contacts (e.g., a doorman) or in secure spots (e.g., a porch, mailroom).
  2. Verify the delivery address in your order confirmation email—ensure there are no typos (e.g., “Apt 3D” vs. “Apt 3B”).
  3. Contact the carrier directly using your tracking number—they can share a delivery photo (if available) or confirm the drop-off location (critical for apartment buildings).
  4. If the package is still missing after 3 days, email [email protected]—we’ll file a carrier investigation and either reship your item (next-day shipping, free of charge) or issue a full refund in USD.

5.2 “Undeliverable” Packages

If the carrier returns your package to us (e.g., incorrect address, no one available to accept delivery), we’ll:

  1. Email you to notify you of the return and explain the issue (e.g., “Missing unit number for your men’s shirt order”).
  2. Offer two options:
  • Reship the package to a corrected address (you cover reshipping costs only if the error was yours).
  • Issue a full refund in USD (processed within 5–10 business days, to your original payment method).

6. Contact Us

For questions about shipping, tracking, address changes, or undelivered New Arrivals (men’s or women’s), reach out to our team:

Email: [email protected]