Terms of Purchase – Palmanges

Welcome to Palmanges, your go-to for curated New Arrivals for Men and Women—from crisp men’s button-downs and versatile chinos to flowy women’s dresses and cozy sweaters. These Terms of Purchase govern your orders, payments, shipping, returns, and refunds when you shop on our website (palmanges.com). By placing an order with Palmanges, you agree to these terms—designed to ensure transparency and a smooth experience, whether you’re updating your wardrobe with men’s workwear or women’s casual styles.

1. Order Placement & Confirmation

When you place an order on Palmanges, you’re making an offer to purchase our New Arrivals. We reserve the right to accept or decline your order (e.g., if a men’s jacket is out of stock, or if there’s an error in pricing/description for a women’s blouse).

  • Order Confirmation: Once we accept your order, we’ll send a confirmation email to the address you provided (including your order number, item details, and total amount in United States Dollars (USD)—our only accepted currency). This email is your proof of purchase—please keep it for reference.
  • Order Changes/Cancellations: You may request to change or cancel your order only within 12 hours of placement (before it’s processed for next-day shipping). To do so, email us at [email protected] with your order number and requested changes (e.g., swapping a women’s dress size from M to L, removing a men’s sweater from the order). Once an order is processed (by the end of the day you place it), we cannot modify or cancel it—you may instead use our 60-day return policy after delivery.

2. Payment Terms

All transactions on Palmanges are processed exclusively in USD—no other currencies will be honored at checkout, and pricing will not be converted automatically.

  • Accepted Payment Methods: We support major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed via secure, PCI-DSS compliant third-party providers (e.g., Stripe) to protect your payment information—we never store full credit card details.
  • Payment Authorization: When you place an order, we’ll authorize your payment method for the full order amount to ensure funds are available. The authorization will be captured (charged) once your order is processed for shipping (by the end of the day you place it, for next-day delivery).
  • Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we’ll notify you via email. You’ll need to update your payment details within 6 hours to avoid order cancellation—failure to do so may result in your order being removed from our next-day shipping queue.

3. Shipping & Delivery

We offer global free shipping on all orders—no minimum purchase required, no hidden fees, and coverage for every destination worldwide. Our shipping timelines are designed to get your New Arrivals to you quickly, whether you’re ordering men’s chinos or women’s sundresses:

  • Processing & Shipping Time: All in-stock items (e.g., men’s knit sweaters, women’s high-waisted jeans, unisex hoodies) are processed the same day you place your order (if ordered before 5 PM ET) and shipped the next business day. Orders placed after 5 PM ET, on weekends, or major holidays (e.g., Christmas, Thanksgiving) ship on the next available business day.
  • Delivery Time: Once shipped, estimated delivery time is within 5 days to any location. This is an estimate and may be affected by unforeseen factors (e.g., customs clearance, weather events, remote delivery areas)—we’ll notify you via email if significant delays (over 5 days) occur.
  • Shipping Confirmation & Tracking: You’ll receive a shipping confirmation email with a unique tracking number within 24 hours of your order shipping. Use this number to monitor your package’s progress via the carrier’s official website (linked directly in the email)—perfect for checking when your men’s work shirt or women’s dress will arrive.
  • Address Accuracy: It’s your responsibility to provide a complete, accurate shipping address at checkout (including apartment/unit numbers, correct city/zip codes). If an order is delayed, returned, or lost due to an incorrect/incomplete address (e.g., “456 Oak St” instead of “456 Oak St, Apt 3A”), you may be required to cover reshipping costs—we’ll notify you via [email protected] if this applies.

4. Returns & Refunds

We want you to love your Palmanges New Arrivals—but if a piece isn’t quite right (e.g., a men’s jacket is too snug, a women’s blouse’s color doesn’t match your vision), our 60-day return policy ensures a hassle-free process:

4.1 Eligibility for Returns

To qualify for a return, items must:

  • Be returned within 60 days of delivery (we verify the delivery date via your order’s tracking number).
  • Be in original condition: unused, unwashed, and undamaged—with all original tags, packaging, and accessories (e.g., garment bags for men’s tailored jackets, size labels on women’s dresses) intact. Makeup, deodorant, or wear marks will disqualify the return.
  • Not be final-sale items: “Final Sale” styles (clearly marked on the product page, e.g., end-of-season men’s shorts, discounted women’s loungewear) are non-returnable—this is highlighted before you add the item to your cart.

4.2 How to Initiate a Return

  1. Email [email protected] with:
  • Your order number.
  • The item name (e.g., “Men’s Slim-Fit Button-Down Shirt,” “Women’s Floral Midi Dress”).
  • A brief reason for return (e.g., “Size too large,” “Color not as shown”)—this helps us refine our New Arrivals for future collections.
  1. We’ll respond within 24 hours with a prepaid return shipping label (free of charge, thanks to our global free shipping policy) and simple packing tips (e.g., using the original box to protect delicate sweater knit or dress fabric).
  2. Pack the item securely, attach the label, and drop it off at the designated carrier location—keep the return tracking number for your records.

4.3 Refund Processing

Once we receive and inspect your returned item (typically 3-5 business days after delivery to our warehouse), we’ll issue a full refund in USD to your original payment method.

  • Refund Timeline: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often occur on their end), then email [email protected] for assistance.
  • Refund Exclusions: We do not refund gift wrapping fees (if added at checkout) or third-party charges (e.g., bank transfer fees). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

5. Product Availability & Pricing

  • Availability: All New Arrivals on our website are subject to stock constraints. If an item you ordered (e.g., a popular men’s hoodie, a sell-out women’s skirt) becomes out of stock after purchase, we’ll notify you via email within 3 hours and offer two options: (1) a full refund in USD, or (2) a pre-order for the item (if restock is available within 7 days, with next-day shipping once in stock).
  • Pricing Accuracy: We strive to display accurate prices (in USD) for all New Arrivals, but errors may occur (e.g., typos, system glitches). If we identify a pricing error on your order, we’ll contact you within 2 hours to confirm whether you’d like to proceed with the corrected price or cancel the order for a full refund.

6. Limitation of Liability

Palmanges is not liable for:

  • Delays in shipping/delivery caused by factors beyond our control (e.g., customs holds, carrier strikes, weather).
  • Damages to items during shipping (we’ll replace or refund damaged New Arrivals per our return policy—just email [email protected] with photos of the damage).
  • Errors in order details (e.g., incorrect size/color for a men’s shirt or women’s dress) caused by incorrect information provided at checkout.
  • Loss of use or indirect damages (e.g., missed events) related to delayed or returned orders.

Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected item(s) in USD.

7. Contact Us

If you have questions about these Terms of Purchase, your order (e.g., tracking a men’s jacket, returning a women’s blouse), or refunds, please reach out to our team:

Email: [email protected]