Refund Policy – Palmanges

At Palmanges, we want every piece of our New Arrivals for Men and Women—whether it’s a crisp men’s button-down for work, a cozy women’s sweater for weekends, or versatile unisex hoodies—to fit your style and life. If a piece doesn’t feel quite right, our Refund Policy ensures a simple, stress-free return and refund process—with the same convenience as our global free shipping. Below, we break down eligibility rules, how to start a return, and what to expect for refunds.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Palmanges item must meet these criteria—tailored to the care needs of men’s and women’s apparel:

  • Return Window: The item is returned within 60 days of delivery (we verify the delivery date using your order’s tracking number, aligned with our 5-day delivery timeline).
  • Original Condition: The clothing is unused, unwashed, and undamaged—with all original tags, packaging, and accessories intact. This includes:
  • Men’s pieces: Collar stays in dress shirts, belt loops on chinos, and garment bags for tailored jackets.
  • Women’s pieces: Size tags on dresses, adjustable straps (unaltered) on blouses, and dust bags for delicate knits.

Makeup, deodorant stains, or wear marks (e.g., stretched cuffs on men’s sweaters) will disqualify the return.

  • Non-Final Sale Items: Only regular-price New Arrivals are eligible. “Final Sale” styles (clearly marked on the product page—e.g., end-of-season men’s shorts, discounted women’s loungewear) are non-returnable—this is highlighted before you add the item to your cart.
  • Proof of Purchase: You must provide your original order number (found in your order confirmation email) when initiating a return.

2. How to Initiate a Return

Returning your Palmanges New Arrivals is hassle-free—we cover return shipping (no extra cost, thanks to our global free shipping policy) to make the process smooth for both men’s and women’s apparel:

  1. Request a Return Label: Email our team at [email protected] with:
  • Your order number.
  • The item name (e.g., “Men’s Slim-Fit Chinos,” “Women’s Floral Midi Dress,” “Unisex Fleece Hoodie”).
  • A brief reason for return (e.g., “Size too small for men’s shirt,” “Color not as expected for women’s sweater”)—this helps us refine future New Arrivals.
  1. Receive Your Prepaid Label: We’ll reply within 24 hours with a prepaid return shipping label and style-specific packing tips:
  • For structured men’s pieces (e.g., tailored jackets): Fold gently to avoid creases, use the original garment bag.
  • For delicate women’s pieces (e.g., lace blouses): Place in a protective pouch to prevent snags.
  1. Ship the Item: Pack the clothing securely (avoid adding extra stickers or writing on original packaging) and attach the prepaid label. Drop it off at the designated carrier location (e.g., UPS, FedEx)—keep the return tracking number for your records.

3. Refund Processing Timeline & Details

Once we receive and inspect your return (with extra care for fabric and fit of men’s/women’s styles), we’ll issue your refund quickly:

  • Inspection Period: Our team reviews returned items within 3 business days of delivery to our warehouse. We confirm the item meets eligibility rules (e.g., unused, tags intact) and check for damage—especially critical for delicate fabrics like men’s linen shirts or women’s silk blouses.
  • Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of inspection.
  • Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] for help.
  • Refund Exclusions: We don’t refund gift wrapping fees (if you added this service) or third-party charges (e.g., bank transfer fees). Original shipping costs are non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility, accounting for the different needs of men’s and women’s apparel:

  • Damaged or Defective Items: If your item arrives damaged (e.g., a torn seam on men’s chinos, a missing button on a women’s dress) or with a manufacturing defect (e.g., uneven stitching on a hoodie), email us at [email protected] within 7 days of delivery. Include photos of the issue and your order number—we’ll either:
  1. Send a free replacement (shipped next-day, matching our standard shipping) of the same style/size.
  2. Issue a full refund in USD—your choice.
  • Incorrect Items: If we accidentally send the wrong style (e.g., a men’s XL shirt instead of L) or color (e.g., a black women’s sweater instead of gray), we’ll cover all return and reshipping costs. Email us with your order number and photos of the incorrect item—we’ll send the right piece immediately and provide a prepaid label for the wrong item.
  • Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—contact us at [email protected] to discuss. Store credit never expires and can be used on any New Arrivals, from men’s jackets to women’s skirts.
  • Altered Items: Any piece modified by you (e.g., hemmed men’s pants, taken-in women’s dress seams) is non-returnable—even if within the 60-day window.

5. Frequently Asked Questions (FAQs)

Q: Can I exchange a men’s/women’s item instead of getting a refund?

A: We currently process refunds only, but you can use your refund to purchase a different size/style—our global free shipping applies to new orders, and we ship next-day for in-stock New Arrivals.

Q: What if my return gets lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need for you to wait for the package to be found.

Q: Do I need to return gift items to get a refund?

A: Yes—gift recipients must follow the standard return process. Refunds for gift orders are issued to the original purchaser (the person who paid for the item), and we’ll notify them when the refund is processed.

6. Contact Us

For questions about returns, refunds, or damaged New Arrivals (whether men’s, women’s, or unisex), reach out to our team:

Email: [email protected]